Refund Policy
Last updated: January 2025
At Sora 2 AI, we are committed to providing an exceptional video generation experience. We understand that circumstances may change, and you may need to request a refund. Please read our refund policy carefully before making a purchase.
Refund Eligibility
Money-Back Guarantee
We want you to be completely satisfied with Sora 2 AI. If you are not happy with our service for any reason, we offer a 7-day money-back guarantee from the date of purchase.
Credit Usage
If you have used more than 300 credits, regardless of the purchase date, you will no longer be eligible for a refund.
How to Request a Refund
To request a refund, simply email us athello@impressone.orgwith your email address.
Please ensure your refund request is submitted within7 days of purchaseto be eligible for processing.
Refund Processing
Once we receive your refund request, we will review it and notify you of the within 24 hours. If approved, the refund will be processed through your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Policy Changes
We reserve the right to update the refund policy at any time. Any changes will be posted on this page, and we recommend checking regularly for the latest information. Your continued use of our service after changes constitutes acceptance of the updated policy.