Refund Policy
Last updated: January 2025
At Sora 2 AI, we are committed to providing an exceptional video generation experience. We understand that circumstances may change, and you may need to request a refund. Please read our refund policy carefully before making a purchase.
Refund Eligibility
Time Limit
Refund requests must be made within 3 days of your purchase. After this period, we will be unable to process any refund requests.
Credit Usage
If you have used more than 20 credits, regardless of the purchase date, you will no longer be eligible for a refund.
How to Request a Refund
If you meet the above eligibility criteria and wish to request a refund, please follow these steps:
Provide Details
Include the following information in your email:
- Account information
- Order number
- Purchase date
- Reason for your refund request
Submit on Time
Ensure your refund request is submitted within 3 days of purchase to be eligible for processing.
Refund Processing
Once we receive your refund request, we will review it and notify you of the result as soon as possible. If approved, the refund will be processed through your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Policy Changes
We reserve the right to update the refund policy at any time. Any changes will be posted on this page, and we recommend checking regularly for the latest information. Your continued use of our service after changes constitutes acceptance of the updated policy.